• New installations, periodic maintenances and relocations, troubleshooting, repair, and support, at customer sites in Europe.
• Schedule and coordinate service visits, ensuring timely execution within contractual Service Level Agreements (SLAs).
• provide support, in collaboration with the whole R&D and the Service Team at Nanion HQ.

Under the guidance of the Service Manager, the successful candidate should be able to work independently, possess strong and relevant technical troubleshooting skills, maintain close professional relationships with customers, and be detail oriented.

When not traveling, Responsibilities Include:

• Providing detailed visit reports, documenting key information in the Support and Asset Management database, and suggesting improvements.
• Collaborating with product-oriented teams in the Nanion Munich office to assist in developing, documenting, testing, and validating software (SW) and hardware (HW) updates.
• Provide remote technical customer support for Nanion products via email, phone, and remote desktop sharing.
• Coordinating and following up on service support requests from our collaborators.

• Actively participate in team meetings and other company-wide meetings across the Nanion organization.
• Collaborate with various teams while maintaining the ability to independently execute work assignments.

• 2+ years of prior field service experience with scientific instruments.
•  Bachelor’s degree in electrical engineering, mechanical engineering, or a related technical field is preferred. Equivalent experience in electronics or technical roles will also be considered.
• Proficiency with Windows OS, MS Office
• Hands-on, practical knowledge of networks and computer systems.
• Excellent oral and written communication skills in English, with a tactful and effective approach to customer interactions.
• Familiarity with scientific laboratory equipment, ion channel screening technology, or biotech instruments is a plus.
• Ability to analyse technical problems and implement solutions efficiently.
• Strong team player with a collaborative mindset.
• Ability and willingness to learn new technologies and apply them effectively.
• Valid working permit for Germany.

Ability to travel 35-75% within Europe, the UK, and occasionally Southeast Asia (EU & SEA).

Additional Information

• Professional Development: We offer opportunities for training, workshops, and career growth to help you advance in your role.
• Work Environment: Join a collaborative and innovative environment with a supportive, multinational team dedicated to pushing the boundaries of research technology. Regular team events foster a strong sense of community and teamwork.
• On-Site Expectations: This role is based in Munich, Germany, at our headquarters, located in the vibrant city of Munich with easy access to public transport and local amenities.
• Global Collaboration: Work closely with our international teams across Nanion’s global branches, contributing to the success of groundbreaking projects.
• Employee Benefits: We support our employees with a childcare allowance (e.g., for kindergarten and nursery), JobRad, and a company pension scheme (bAV) to enhance work-life balance and financial security.

Application details:

To apply, please send your cover letter and CV to career@nanion.de.

Application deadline: 25.03.2025