Field Service Engineer - Shanghai, China

Job
Description

Field Service Engineer,
Shanghai, China

Due to our continued growth Nanion Technologies China is seeking a Field Service Engineer (FSE) responsible for technical support and service to join the team at Nanion China and to support our customers of electrophysiological instruments which are used within research, drug discovery and safety pharmacology.

This position is located in Shanghai, China.

Position Summary

As a member of our Chinese team, you will work with technical and application support on Nanion’s automated patch clamp platforms.
The candidate will be responsible for responding to technical calls including periodic maintenance, service calls and support, new installations and troubleshooting at customer sites, as well as, in the Nanion office/lab. This includes being responsible for coordinating and scheduling all technical visits, remote support in collaboration with the whole Scientific team at Nanion China and with our Nanion Support team in Munich, Germany.
You will also contribute in sales and marketing activities including product demonstrations, installations, training and trade show participation.
The successful candidate is able to work independently, have a strong and relevant technical troubleshooting background, able to maintain a close professional relationship with customers and to be detail-oriented.

Job
Responsibilities

Product demonstrations, pre-sale technical support and product promotion.
Sales and Marketing. This will include participating in exhibitions and other marketing-related activities
Support/Customer contact: Being the customer’s primary support and service contact for all incoming technical requests (Mechanical, Electrical, Pneumatics and Microfluidics).
On-site work: Work independently while performing installations, Preventative Maintenance, on-site service and troubleshooting.
Asset Management: Provide detailed reports and analysis of visits including suggestive actions and improvements, and make sure that all relevant information is documented and maintained in our support and Asset Management platform.
Forecast, plan and schedule contracted activities: Track and insure that all service is performed within specific contractual SLA.

Qualifications

Prior field service experience of 2+ years is required. Experience from the life science fields is a plus. BS or MS in Engineering preferred.
English language skills is required: fluent in speech and writing.
The applicant should have excellent ability to work independently documented customer experience with strong communication, interpersonal and organizational skills.
The successful applicant must have the ability to work in a multidisciplinary, multicultural and team-oriented environment.
Ability to travel around the Chinese territory 35-75% of the time, with occasional travel outside the area (specifically for training with Nanion in Munich, German)
Knowledge of Automated Patch Clamp, liquid handling platforms/robotics, cell culture and cardiovascular research are a huge plus.

You can expect to get intensive training at our headquarters in Munich, Germany

To Apply: Please send your Cover Letter and CV to andy.di@nanion.cn

If you have any questions about this position, please contact Andy Di by phone +86 135 0129 6035

Application deadline: As soon as possible.

Open Position

Job
Description