Our service support includes a wide range of activities and processes that are designed to help our customers get the most out of their investments. To ensure a good start, all our instruments come with a guaranteed warranty period, after which a transfer to a dedicated service plan provides peace of mind, and coverage for your instrument, with no hidden costs. Ongoing maintenance services are also essential to ensure that the systems are performing optimally and delivering accurate results. Our ultimate goal is to ensure a positive experience using our instruments for your experiments, prevent downtime, and quickly and efficiently resolve any issues or questions you might have.
Our comprehensive service plans come in many varieties and are designed to fit your needs and demands, which may include technical support, customer service, troubleshooting, and assay development assistance and training.
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